• the chosen mean of transportation
• for cars, the characteristics of the registered car
• the number of passengers

Just indicate the number of passengers when you validate your trip. The carbon estimate is lower if there are two or more passengers.

When you register, you are asked to enter your main car. That’s the car used to estimate your CO2 emissions and driving scores.

But you can add other cars in your garage. However, you need to select them for the trips during which they were used in order to calculate their specific carbon emissions.

To add a car, simply go to “Settings > My Garage” and click on the “Add a vehicle” button below. Select the vehicle type and enter the registration number to find the exact model.

To delete a car, go to “Settings > My garage” and drag the vehicle you wish to delete to the left. Click on the red icon that pops up to delete the vehicle.

However, you can’t change an existing vehicle.

The license plate allows the app to recognise your vehicle type so it can estimate your carbon footprint as accurately as possible.

If the system doesn’t detect the right vehicle type when you enter your registration number, your carbon footprint will be estimated using the characteristics of a “standard” vehicle. If the system doesn’t recognise the right car type when you enter your registration number, click “Skip this step.”

 If the GPS signal cuts out, the app can no longer measure the speed of your vehicle. The trip can’t be analysed.

If the signal is not restored within four minutes of being lost, trip recording stops automatically. Only the part of the route where the GPS signal was active will be analysed.

 The trip is analysed locally on the smartphone. The analysis is completed later on the server.

The trip is not lost if your mobile connection is lost. The data is temporarily saved on your smartphone and the results of the analysis will be available once the network is restored.

Unfortunately, no. If your phone is turned off, the app can’t save and analyse your trips.

The app doesn’t need to be open to start tracking trips, but the battery must be charged.

Your smartphone may notify you that Moovance is tracking your location in the background. In this case, confirm permission.

 If you receive a notification saying the trip has started, the trip is saved locally on the phone but is yet to be analysed. It’s normal if there is no mobile service at the end of the trip. When this happens, the analysis is postponed until the phone reconnects to a network and it can automatically be carried out.

If you don’t receive a notification that the trip has started, then automatic detection is not activated. In this case, check the documentation (see doc) to check the settings in your phone are correct and that battery optimisation is disabled for the application.