We often get that question. Here’s the answer.

Top 5

What if my trip doesn't appear in the list?

If you receive a notification saying the trip has started, the trip is saved locally on the phone but is yet to be analysed. It’s normal if there is no mobile service at the end of the trip. When this happens, the analysis is postponed until the phone reconnects to a network and it can automatically be carried out.

If you don’t receive a notification that the trip has started, then automatic detection is not activated. In this case, check the documentation (see doc) to check the settings in your phone are correct and that battery optimisation is disabled for the application.

What happens if the phone loses the GPS signal on a trip?

 If the GPS signal cuts out, the app can no longer measure the speed of your vehicle. The trip can’t be analysed.

If the signal is not restored within four minutes of being lost, trip recording stops automatically. Only the part of the route where the GPS signal was active will be analysed.

How can I spend my Mooves?

Use your points to benefit from discounts with our partners, to fund an NGO, or even to buy a lottery ticket.

We continue to expand our list of partners that share our project.

Does the app need to be open to record my trips?

The app doesn’t need to be open to start tracking trips, but the battery must be charged.

Your smartphone may notify you that Moovance is tracking your location in the background. In this case, confirm permission.

What happens if the phone is not connected to a mobile network during a trip?

The trip is analysed locally on the smartphone. The analysis is completed later on the server.

The trip is not lost if your mobile connection is lost. The data is temporarily saved on your smartphone and the results of the analysis will be available once the network is restored.

Functions

How is my CO2 footprint calculated in the application?

The emitted CO₂ is calculated for each trip. Moovance takes into account:

  • the chosen mean of transportation
  • for cars, the characteristics of the registered car
  • the number of passengers
The used emission figures are taken from the latest database from Ademe, available here (FR): https://data.ademe.fr/datasets/base-carboner
As indicated by Ademe, and aligned with French ministry of ecology, the data for planes do not take into account  the radiative forcing (the contrails).
Here are the values we use:
g of CO2 eq per km Scope taken into account
Thermic car 192 Scope 1 and 2
Electric car 19,8 Scope 1 and 2
Thermic moto 60,4 Scope 1 and 2
Electric moto 19,8 Scope 1 and 2
Bike 0 Scope 1 and 2
Electric bike 0.011 Scope 1 and 2
Bus 104 Scope 1 and 2
Métro/train/RER 12,9 Scope 1 and 2
Scooter 0 Scope 1 and 2
Electric scooter 2 Scope 1 and 2
Walk 0 Scope 1 and 2
High speed train 1,73 Scope 1 and 2
Plane 109 Scope 1 and 2
Unknown 0 NA

How is my CO2 footprint calculated when there are several of us in the car?

Just indicate the number of passengers when you validate your trip. The carbon estimate is lower if there are two or more passengers.

Is it possible to use the app with different cars?

When you register, you are asked to enter your main car. That’s the car used to estimate your CO2 emissions and driving scores.

But you can add other cars in your garage. However, you need to select them for the trips during which they were used in order to calculate their specific carbon emissions.

How do I add/remove a car in the app?

To add a car, simply go to “Settings > My Garage” and click on the “Add a vehicle” button below. Select the vehicle type and enter the registration number to find the exact model.

To delete a car, go to “Settings > My garage” and drag the vehicle you wish to delete to the left. Click on the red icon that pops up to delete the vehicle.

However, you can’t change an existing vehicle.

What do I do when my registration number is not recognised or the wrong model shows up?

The license plate allows the app to recognise your vehicle type so it can estimate your carbon footprint as accurately as possible.

If the system doesn’t detect the right vehicle type when you enter your registration number, your carbon footprint will be estimated using the characteristics of a “standard” vehicle. If the system doesn’t recognise the right car type when you enter your registration number, click “Skip this step.”

What happens if the phone loses the GPS signal on a trip?

 If the GPS signal cuts out, the app can no longer measure the speed of your vehicle. The trip can’t be analysed.

If the signal is not restored within four minutes of being lost, trip recording stops automatically. Only the part of the route where the GPS signal was active will be analysed.

What happens if the phone is not connected to a mobile network during a trip?

 The trip is analysed locally on the smartphone. The analysis is completed later on the server.

The trip is not lost if your mobile connection is lost. The data is temporarily saved on your smartphone and the results of the analysis will be available once the network is restored.

Will my trips be recorded if I run out of battery?

Unfortunately, no. If your phone is turned off, the app can’t save and analyse your trips.

Does the app need to be open to record my trips?

The app doesn’t need to be open to start tracking trips, but the battery must be charged.

Your smartphone may notify you that Moovance is tracking your location in the background. In this case, confirm permission.

What if my trip doesn't appear in the list?

 If you receive a notification saying the trip has started, the trip is saved locally on the phone but is yet to be analysed. It’s normal if there is no mobile service at the end of the trip. When this happens, the analysis is postponed until the phone reconnects to a network and it can automatically be carried out.

If you don’t receive a notification that the trip has started, then automatic detection is not activated. In this case, check the documentation (see doc) to check the settings in your phone are correct and that battery optimisation is disabled for the application.

Settings

What if my trip doesn't appear in the list?

If you receive a notification saying the trip has started, the trip is saved locally on the phone but is yet to be analysed. It’s normal if there is no mobile service at the end of the trip. When this happens, the analysis is postponed until the phone reconnects to a network and it can automatically be carried out.

If you don’t receive a notification that the trip has started, then automatic detection is not activated. In this case, check the documentation (see doc) to check the settings in your phone are correct and that battery optimisation is disabled for the application.

I forgot my password. What should I do?

 Click on “Forgot password?” to reset our password

I want to delete my account. What should I do?

 You can delete your account and the last saved data directly in the application (Settings page).

If the app doesn’t detect any completed trips for two months, we may delete your inactive account. (SEE TCU)

How do I disable battery optimisation on my smartphone?

For the application to work properly, we recommend that battery optimisation be disabled. This ensures trip detection is optimal when the application is running in the background. This is particularly essential for certain Android smartphone manufacturers such as Asus, Huawei, Samsung, OnePlus and Xiaomi. Battery optimisation on these models is very restrictive, which may mean that the app will be dormant. See below for help with settings by Android manufacturers and versions to ensure an optimal Moovance experience:

Rewards

What are Mooves?

Moovance aims to help users estimate and reduce their carbon footprint. The app detects kilometres travelled with low CO2 emissions and rewards the user with points. We help users track their trips and choose more responsible transport.

We negotiate with partners so users benefit from discounts on products in exchange for points.

We select partners compatible with our mindset. Mooves points have no contractual or monetary value. Moovance doesn’t guarantee they can be used with a partner.

How can I spend my Mooves?

Use your points to benefit from discounts with our partners, to fund an NGO, or even to buy a lottery ticket.

We continue to expand our list of partners that share our project.

Does Moovance plan to offer other services?

We are negotiating with insurers to offer coverage compatible with your mobility and modes of transport.

We encourage users to track their eco-driving score during car trips.

We are in discussions with insurance companies to have good driver scores taken into account when calculating insurance premiums.

Stay tuned for more about our insurance deals.

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