{"id":12926,"date":"2022-07-20T14:58:52","date_gmt":"2022-07-20T14:58:52","guid":{"rendered":"https:\/\/www.moovance.fr\/faq\/"},"modified":"2025-02-14T15:58:49","modified_gmt":"2025-02-14T15:58:49","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.moovance.fr\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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We're often asked this question<\/span>, so we'll give you the answer.<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tTop<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tHow it works<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tSetting<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tReward<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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The Top<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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My route is not detected by the application. What should I do? <\/i><\/span><\/i><\/span><\/h2> <\/div>\n\n
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To work properly, Moovance needs a few authorizations. To see if your phone is correctly set up, you can check directly in the application settings in the \u201cMy profile\u201d section.<\/p>

Check that your geolocation is activated at the time of your journey.<\/p>

If the problem persists, contact us at the following address:\u00a0contact@moovance.fr<\/a><\/b><\/p> <\/div>\n <\/div>\n\n <\/div>\n\n

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Can the application work without access to your location? <\/i><\/span><\/i><\/span><\/h2> <\/div>\n\n
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No, this is not possible. The GPS sensor measures your travelling speed, which confirms that you are travelling in a vehicle.<\/p>

If you don't activate geolocation, if you deny access to your position or if there is no GPS signal, the application will not be able to detect your journey. If the GPS signal is lost during your journey, the application will stop recording only the part of the route where the signal is lost. This can happen, for example, when you drive through a tunnel.<\/p> <\/div>\n <\/div>\n\n <\/div>\n\n

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How do I earn Mooves? <\/i><\/span><\/i><\/span><\/h2> <\/div>\n\n
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Mooves are awarded on the basis of kilometers covered on foot, by bike, by public transport or by car with an eco-driving score of over 7.5\/10.<\/p>

You can earn up to a maximum of 100 Mooves per week.<\/p>

Each kilometer driven earns one Moove.<\/p>

However, public transport kilometers (Train, Metro, Bus) are capped at 8 Mooves per day (30 km or 8 km by train bring 8 Mooves max per day).<\/p>

Car kilometers with an eco-driving score of 7.5\/10 or higher are capped at 1 Moove per trip and 4 Mooves per day (30 km or 4 km by car bring 4 Mooves max per day).<\/p>

Mooves are credited to your wallet when you have validated your journeys for the week.<\/p>

Trips must be validated to earn Mooves. Points are lost if the week's journeys have not been validated.<\/p>

Remember to validate your journeys regularly to earn Mooves.<\/p>

The little plus? The 1st validation of the day is rewarded with 1 Moove.<\/p> <\/div>\n <\/div>\n\n <\/div>\n\n

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What are the essential authorizations to be granted to the app on iOS? <\/i><\/span><\/i><\/span><\/h2> <\/div>\n\n
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On iOS, the application asks for three authorizations after installation:<\/p>

  1. Access to phone location<\/li>
  2. Access to phone movements<\/li>
  3. Sending notifications<\/li><\/ol>

    Location access authorization is mandatory. On iPhones, there are three options: \u201cnever\u201d, \u201cwhen active\u201d and \u201calways\u201d. Always\u201d must be selected for the app to run in the background. If the \u201calways\u201d option is not selected, automatic path detection will not work.<\/p>

    Authorizing access to phone movements enables the application to measure your mode of movement. If it is refused, automatic mode will continue to work, but you won't be able to benefit from all the app's features.<\/p>

    Notification authorization allows you to be notified when a trip analysis starts, or when a trip has been completed and the analysis results are available.<\/p> <\/div>\n <\/div>\n\n <\/div>\n\n

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    What are the essential authorizations to be granted to the app on Android? <\/i><\/span><\/i><\/span><\/h2> <\/div>\n\n
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    On Android, the application asks for two authorizations after installation:<\/p>

    1. Access to phone location<\/li>
    2. Access to phone movements<\/li>
    3. disable battery optimization on your smartphone<\/li><\/ol>

      Location access authorization is mandatory. On Android phones, there are three options: \u201crefuse\u201d, \u201callow only if the app is in use\u201d and \u201calways allow.\u201d Always allow\u201d must be selected for the app to run in the background. If the \u201calways authorize\u201d option is not selected, automatic path detection will not work.<\/p>

      Authorizing access to phone movements enables the application to measure your mode of movement. If it is refused, automatic mode will continue to work, but you won't be able to benefit from all the app's features.<\/p> <\/div>\n <\/div>\n\n <\/div>\n\n

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      Some of my journeys don't seem to be detected, what's going on? <\/i><\/span><\/i><\/span><\/h2> <\/div>\n\n
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      Moovance has developed a technology capable of detecting the journeys made by the user, without the latter having to take any action.<\/p>

      This technology is based on the phone's operating system (Android or iOS) itself, using the phone's physical sensors. These physical sensors have limitations, and may not provide the information required with optimum reliability. This is particularly true of GPS data, which is regularly absent or inaccurate.<\/p>

      Despite our best efforts, we cannot guarantee 100% route detection.<\/p> <\/div>\n <\/div>\n\n <\/div>\n\n

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      I'm walking but my steps don't count towards a challenge, what's going on? <\/i><\/span><\/i><\/span><\/h2> <\/div>\n\n
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      Moovance's mission is to help users make the greenest mobility choices. Journeys made with little or no CO\u2082 emissions are therefore rewarded.<\/p>

      Moovance's step counter, meanwhile, counts all the steps taken, whether they correspond to a journey or not. But some steps don't correspond to journeys and therefore not to a carbon reduction. Running on a carpet or mowing the lawn, although activities performed on foot, are not mobility choices that reduce carbon footprint.<\/p>

      Our challenges encouraging walking therefore only count journeys, not steps taken outside of them.<\/p> <\/div>\n <\/div>\n\n <\/div>\n\n

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      My routes don't give me any Mooves, what's going on? <\/i><\/span><\/i><\/span><\/h2> <\/div>\n\n
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      Mooves points are awarded according to kilometers and means of transport used.<\/p>

      \ud83c\udfc6 Each kilometer completed = 1 Moove<\/p>

      \ud83d\ude8d With 8 Mooves per day maximum possible by public transport.<\/p>

      \ud83d\ude97 1 Moove per journey and 4 Mooves maximum per day for car journeys with an eco-driving score greater than or equal to 7.5\/10.<\/p>

      \u261d100 Mooves maximum allocated per week.<\/p>

      Why the 100 Mooves limit? We need to impose this limit for two reasons:<\/p>